Welcome to the NCIXUS.com Customer Care Center. At NCIXUS.com, our number one priority is your satisfaction. We created the NCIXUS.com Customer Care program to make sure that every experience with NCIXUS.com offers value, convenience and satisfaction.

To take advantage of all our Customer Care features, please make sure that you have created an account with NCIXUS.com and that you are currently signed in.

Ordering Frequently Asked Questions

How long will it take to process my order?

How do I know if a product is in stock?

I just placed an order for an item that is out of stock. When will I be charged for it?

How long does it take for back ordered items to get sent?

Is it safe to shop on-line at NCIXUS.com?

Does NCIXUS.com match competitors’ pricing?

How can I pay for my order?

What taxes do I pay?

How do I cancel my order?

What warranty do I get with products I've bought?

What warranty do I get on software, DVDs, or games that I've bought?

How do I get an Return Merchandise Authorization (RMAs) from NCIXUS.com?

How does NCIXUS.com ship my order?

Detailed Terms & Conditions of Sale (the fine print)

How long will it take to process my order?

Orders will be processed on a first come, first serve basis. We will make every effort to make sure orders are processed as soon as possible, and no unnecessary delays occur in processing an order. In most cases orders are processed immediately, often shipping the same day for in-stock items.

During busy periods, delays may occur. All orders will be processed no later than 2 business days upon receipt, provided the items are in stock and there are no problems with the payment verification. Items are allocated to your order when your order is being processed and after your payment has been verified, so on rare occasions stock may change by the time an order is being processed.

Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number for your order.

How do I know if a product is in stock?

Each product page at NCIXUS.com indicates the Availability of an item below the price.

IN STOCK - This item is in stock at our warehouse and is shipped as soon as possible. It will usually ship in 1 to 2 business days, but every effort will be made to ship the same day an order is processed.

OUT OF STOCK - This item is currently not available but often can be ordered. Shipping date is unknown for these items, but expect 2 to 8 weeks for delivery.

NOT AVAILABLE - This item is not available. You can contact us if you would like us to further investigate a product's availability.

While every effort is made to insure that availability and stock status is accurate, we cannot be responsible for inaccuracies published on the web site as they are dependant on supplier accuracy and information.

I just placed an order for an item that is out of stock. When will I be charged for it?

You will be charged for a backordered item upon order processing. After your order for an out of stock product is submitted, we will notify you of its anticipated delivery date. Any in stock products from your order will be shipped right away. For items that are backordered, you will receive periodic reminders of back ordered items and you will be given an opportunity to cancel any outstanding back orders with us.

In the event the product is unavailable, or if you wish to cancel the back ordered item before it is shipped, you will be issued a refund using the same method of payment you used to place the order, or a credit note. NCIXUS.com will make every attempt to promptly issue refunds, but during busy periods, allow up to 2 to 4 business days for refunds to be processed.

How long does it take for back ordered items to get sent?

Items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates and not guaranteed to arrive on that date.

For items that are backordered, you will receive periodic reminders of back ordered items and you will be given an opportunity to cancel any outstanding back orders with us.

Where possible, we will make every effort to alert customers of potential delays, or possible substitutions to the originally ordered item (such as a video card or RAM with similar specifications).

Is it safe to shop on-line at NCIXUS.com?

At NCIXUS.com, we guarantee your privacy and on-line shopping safety.

We will never share your personal and private information with anyone, and any personal information we do collect, we will only use to properly process and deliver your order.

We are secured with a Verisign SSL certificate to insure that your personal information is encrypted and secured when you communicate with NCIXUS.com. All your personal information and credit card information is stored on our secured servers that are not connected to the Internet, and we further insure your privacy by making sure that access to the data is given only to the NCIXUS.com team members that need to access your information to process your order.

How can I pay for my order?

Upon processing of an order, NCIXUS.com will charge the total amount of the order to the chosen method of payment. In stock items will be shipped immediately. Backordered items will ship as they become available. Credits or refunds will be issued for unavailable items and overdue backordered items as soon as requested or determined that an item is not available.

NCIXUS.com does NOT charge any credit card or payment surcharges. We gladly accept the following payment methods:

• Visa
  
• Mastercard
  
• PayPal

First time customer with NCIXUS.com may experience a 1 to 2 business day delay in processing your initial order, to allow for credit card payment verification and security checks. Purchase orders will be accepted only from qualified Fortune 1000 companies, Government, Schools and accredited educational institutions.

No C.O.D. orders will be accepted. Sorry, no credit cards issued outside of USA will be accepted as payment.

What taxes do I pay?

For US bound orders, no additional taxes or duties will be charged.

How do I cancel my order?

You may request a cancellation of your order using our service area (note: you must be signed in to access this section), by clicking on the CANCEL ORDER, provided your order has not already been processed and shipped.

Once an order has been processed you cannot cancel your order, but you may return items in accordance with our returns policy, and may be subject to a restocking fee. Otherwise, please call during our business hours to cancel your order. If your account has already been charged, you will receive a credit back to your account usually within 2 to 3 business days. Please never request to cancel an order by e-mail as we may not receive the request in time to stop the order.

What warranty do I get with products I've bought?

NCIXUS.com warrants product(s) to be in good working condition and free from defects in material and workmanship for a period of one (1) year for OEM packages, and for thirty (25) days for RETAIL packages, from the original Invoice date unless otherwise restricted below or by the manufacturer's own warranty policy.

After that period, items are often covered by a manufacturer's warranty, but will vary depending on the product in question. Please refer to the manufacturer's web site for details.

Note: Motherboards are regarded as OEM products by NCIXUS.com and we will help to facilitate in any repair or replacement of defective motherboards for 1 year. After the initial 30 days from purchase, all motherboard warranty repairs or replacements are handled by the manufacturer and facilitated by NCIXUS.com, and any turn around or warranty fulfillment delays are due to delays from the manufacturer.

ALL OEM CPU/processor products are warranted for seven (7) days from the original invoice date, unless the CPU is purchased as part of a computer system, or if you are a VIP Member or Premium Partner member.

If your product is not functioning properly upon arrival (DOA items), please send a message (but not later than 25 days from purchase for DOA items) to Technical Support for troubleshooting or request a RMA through an Online RMA. In most instances, our representatives can assist you in diagnosing and resolving your product problems. In the case of a defective product, NCIXUS.com will replace the product with an exchange of the same item, subject to in-stock availability.

To return a product you will require an RMA (Return Merchandise Authorization) from us, and unless you are a VIP, you will have to pay for shipping charges in returning the product to us. Repaired RMA items will be shipped back to you free.

When you purchase any product from NCIXUS.com, you are entitled to its manufacturer's warranty against defective merchandise. Most of our major manufacturers’ policies require that you contact them directly for assistance regarding their products. These manufacturers will repair, return or replace them in accordance with their own policies. Please contact the respective manufacturer for additional details.

Physical damage to any product will void the product's warranty. Modifying a product in a permanent way is considered physical damage. NCIXUS.com cannot honor warranty for CPU's that have bent pins, cracked or chipped cores, burnt or otherwise sustained any other type of physical damage. Physical damage voids any warranty previously implied for any product.

What warranty do I get on software, DVDs, or games that I've bought?

Software, DVDs and video games must be in the original box and unopened (still in its original shrink wrap). Please note that due to advances in CD and DVD copying technology, we do not accept any opened or used software, DVDs or video games.

Defective software will be exchanged with the same title and is subject to availability.

Before returning defective software, we strongly advise that the manufacturer be contacted. The manufacturer will have solutions to the majority of your questions concerning the software. Once the manufacturer has been contacted and still no remedy has been found, you may then contact our customer service.

Strongly recommended: Please make sure, that your system meets all system requirements before purchasing. Where possible, NCIXUS.com will publish system requirements next to the description of the software, but we also recommend that requirements be confirmed from the publisher's web site. NCIXUS.com will not return software due to failure of meeting system requirements.

How do I get a Return Merchandise Authorization (RMAs) from NCIXUS.com?

All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by NCIXUS.com within 30 days or 1 year (depending on the warranty period for that product) of your original invoice date, for most retail merchandise. After 25 days from purchase we can no longer issue an RMA and will refer you to the manufacturer for warranty service. RMAs expire in 15 days after they are issued unless otherwise noted.

You may request a RMA using our online RMA system.

If you have any tech support questions before requesting a RMA, feel free to ask in a tech support message.

All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, blank warranty cards and other accessories and documentation included.

A valid RMA number must be written clearly on the outside of the packaging. Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to NCIXUS.com. Therefore, we recommend that all items shipped to us be insured for damage or loss.

Returns from US Customers must be shipped to our US warehouse address:

ATTN: NCIXUS.com / Netlink Computer Inc. (RMA #____________)
c/o FedEx Trade Networks
1750 Grant Avenue
Blaine, WA
98230, USA

or click here to download a mailing label in Adobe Acrobat format you can print out and use.

How does NCIXUS.com ship my order?

Every package leaving NCIXUS.com is carefully packaged by us before shipping. We use our own specially designed shipping boxes, heavy duty recycled cartons, or a carrier's service designated shipping box, depending on the size and contents of your order. Larger products, such as monitors, will be shipped in its original packaging.

Note that Fedex does not ship to P.O. Box numbers.

• Fedex also only ships to the lower 48 states and does not ship to Hawaii or Alaska.
• Fedex Express Saver / Ground
• Fedex Air

For expedited orders, be sure to place your order before 12PM any regular business day. Weekend delivery is not available. We do not process or ship orders on weekends or holidays.

Does NCIXUS.com match competitors’ pricing?

Unfortunately, Price Match is not offered at this time.

Terms & Conditions of Sale (the fine print)

Price, specifications and terms of offers are subject to change without notice. Netlink Computer Inc. US (hereafter referred to as NCIXUS.com) is not responsible for typographical and/or photographic errors. All products are accompanied by the original manufacturer warranty. NCIXUS.com does not offer any technical support.

Important Ordering Information
All orders require about 1 to 2 business days processing before shipment for any product designated as "In Stock". While NCIXUS.com makes every attempt to maintain accurate stock information, NCIXUS.com is not responsible for the accuracy of inventory. In the event of a discrepancy regarding availability of a product, NCIXUS.com has the right to fully refund a customer for the full purchase price, in lieu of timely delivery of merchandise.

• NCIXUS.com processes and ships Monday to Friday, and is closed on weekends and Canadian stat holidays.
• No deliveries are made by carriers on weekends or holidays.
• No deliveries will be made to Post Office Boxes (PO Box)
• You may be contacted at the phone number registered with your credit card for security purposes.

Prices
Prices shown on the NCIXUS.com's site do not include taxes or shipping and handling fees, unless otherwise noted. Prices are in United States dollars (USD) unless otherwise noted. The price charged for an order will be the price in effect at the time the order is made.

Shipping & Possible Risks During Shipping
When products are shipped to you by common carrier, NCIXUS.com's liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of liability provided by the common carrier's terms and conditions of carriage. You may wish to purchase insurance from loss or breakage during carriage for full insurable value of the products you have ordered by making the appropriate requests when placing your order with NCIXUS.com.

Customer Satisfaction Policy
Products sold by NCIXUS.com are covered under a limited 25-day DOA (dead-on-arrival) policy, from the original invoice date, and is subject to the following terms and conditions:

• ALL merchandise requires an RMA number (Return Merchandise Authorization) issued by NCIXUS.com for return. RMA numbers are valid for 7-days with a small leeway for shipping times. Merchandise returned to us without a valid RMA number will be refused and shipped back to the customer at the customer's expense. Please allow 5 to 10 business days for testing and refunds to be processed.
• Returned merchandise must NOT be physically damaged, including damage due to improper installation or overclocking. This includes any physical alteration to the product, modifications not approved by the manufacturer, bent pins, etc. No returns, refunds or exchanges for any special order products, Notebooks, PDAs, Televisions, Retail Box Software, OEM Software, Computer Games, Video Games, DVDs, CDs, or any products marked as "no returns" or carries a similar description on the products' page. All products are eligible for original manufacturer's warranties. Please contact the manufacturer directly. All fees, including "shipping and handling", insurance coverage fees, and "Rapid Replacement" fees are non-refundable.
• Returns MUST include all original parts and packing materials and an NCIXUS.com RMA number, or the return will be rejected. NCIXUS.com reserves the right to refuse any returns or refunds for merchandise. DOA items may be returned within 25 days of ordering and may be subject to a 15% restocking fee at the discretion of NCIXUS.com.
• LCD monitors and other products with LCD displays (i.e.: notebooks, cameras, etc.) adheres to the dead-pixel policy that been established by most of the manufacturers. Any product with an LCD screen must be a minimum of 7 (seven) dead LCD pixels to be considered defective (DOA). Please contact the manufacturer of the product for additional warranty information if you receive a product with less than 7 dead pixels.

All product warranty coverage after 25-days will be handled directly by the product manufacturer. NCIXUS.com reserves the right to refuse any returns or refunds for merchandise.

Taxes
NCIXUS.com will charge no taxes to orders shipped to America.

Terms of Purchase
NCIXUS.com is a retailer/distributor only. Products sold are not manufactured by NCIXUS.com. NCIXUS.com makes no representation or warranty with respect to the products except those stated in this document. NCIXUS.com disclaims all other warranties, express or implied, as to any such product, including and without limitation, the implied warranties of merchantability and fitness for a particular purpose, and any implied warranties arising from statute, trade usage, course of dealing, or course of performance.

You ("the Customer") and NCIXUS.com agree that these Terms and Conditions are the sole terms and conditions governing the sales transaction between the Customer and NCIXUS.com. Any attempt to alter, supplement, modify or amend these Terms and Conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these Terms and Conditions are subject to change at any time, without prior written notice. Therefore, please check these Terms and Conditions carefully each time you place an order with NCIXUS.com.

Limitation of Liability
NCIXUS.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if NCIXUS.com has been advised of the possibility of such damages.

All items sold through NCIXUS.com is sold "as-is" or "with all faults." The entire risk as to the quality and performance of these items is with the buyer. Should any of these items prove defective, do not function, or function improperly in any way following their purchase, the buyer, and not the manufacturer, distributor, or NCIXUS.com, assumes the entire cost of all necessary servicing or repair.

Title
Title to hardware products and to the media in which software products are embodied passes to the Customer upon shipment by NCIXUS.com. Title to software remains with the licensor of the software.

Interpretation
These Terms and Conditions shall be interpreted under and governed by the laws of British Columbia, without giving effect to conflicts of law rules. Headings used in these Terms and Conditions are for convenience of reference only and are not intended to be part of, or to affect the meaning or interpretation of these Terms and Conditions.

Arbitration
All dispute, controversy, or claim against NCIXUS.com arising out of or relating to these Terms and Conditions, their interpretation, or the breach, termination or validity thereof, or any related purchase shall be resolved exclusively and finally by arbitration administered by the Better Business Bureau (BBB).

The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute or controversy between you and NCIXUS.com. The arbitration shall be held in any mutually agreed upon location in person, by telephone, or online. Any decision rendered in such arbitration proceedings will be final and binding on each of the parties, and judgment may be entered thereon in a court of competent jurisdiction.

The arbitrator shall not award either party special, exemplary, consequential, punitive, incidental or indirect damages, or attorney's fees and each party irrevocably waives any such right to recover such damages. The parties will share the costs of the arbitration, (including the arbitrator's fees, if any) in the proportion that the final award bears to the amount of the initial claim.

Severability
If any provision of these Terms and Conditions is held to be illegal, invalid or un-enforceable, in whole or in part, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.

The Terms and Conditions stated herein are declared to be Severable.

Typographical Errors
In the event that a NCIXUS.com product is mistakenly listed at an incorrect price, NCIXUS.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. NCIXUS.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, NCIXUS.com shall issue a credit to your credit card account in the amount of the incorrect price. Problems with NCIXUS.com's site can be reported to us by sending us a message through our online ticketing and support system.

NCIXUS.com reserves the right to revise these Terms and Conditions, including the customer satisfaction policies at any time, without notice. Posting of revised Terms and Conditions or amended policies shall constitute actual notice to customers. Please http://www.ncixus.com/customercare/#terms for the latest revision of these Terms and Conditions.